Ways to contact BN88
| Channel | Use it for | Response |
|---|---|---|
| Live Chat | Account, login, deposits, withdrawals, anything urgent | 24/7 |
| Telegram Support | General help, from the menu when signed in | – |
| [email protected] | Games, bonuses, privacy requests, anything that needs a written record | Within 24 hours |
| [email protected] | Affiliate and partnership enquiries | See affiliate |
| [email protected] | Feedback and complaints, press and interviews | – |
Official social channels
Follow these for news, promo codes and updates. They're the only official BN88 accounts, so treat any other "BN88" profile as unofficial.
- Telegram: t.me/bn88bangladesh, where the twice-weekly promo codes are posted
- X (Twitter): @BN88BD
- WhatsApp channel
Channels are for announcements. For help with your account, use Live Chat: never share your password or SMS code in a social message.
Live Chat Support
Select Live Chat Support in the BN88 menu or the headset icon at the top of any page, on the website or in the app. It is staffed 24/7.
How the Live Chat starts
The chat opens with a greeting from BN88 Bangladesh and a short form, in Bangla, asking for three details before you can chat:
| Field on the form | What to enter |
|---|---|
| আপনার ইউসার নেম (your username) | The username you log in with |
| ইমেইল ঠিকানা (email address) | The email on your account |
| রেজিস্টার নম্বর (registered number) | The mobile number registered on your account |
All three are required. Then select চলো চ্যাট করি! ("Let's chat!") to start. Use the same details as on your account, so the agent can find it straight away.
The form never asks for your password or SMS code, and nobody in the chat will either.
Before you contact us
Many questions are already answered in the FAQ. Login problems are covered in the login help section, payments on the deposit and withdrawal guides, and bonus questions on each promotion page.
What to include in your message
- What you were doing and what happened, in a sentence or two.
- For a payment: the method (bKash, Nagad, Rocket, Upay or bank), the amount, the time, and the transaction ID from your wallet app.
- For a bonus: its name as shown on the Promotion page.
- A screenshot of any error message.
Watch out for fake support accounts
BN88 support will never ask for your password. Ignore messages from people offering help on social media or in chat groups. Contact support only through the Live Chat inside BN88 or the @bn88app.com email addresses above.
Disputes
If you disagree with a bet settlement or a bonus decision, contact support straight away with the date, time and any reference numbers. Settlement rules are in Rules and Regulations.